Terms and Conditions

Vnista Travels

Please read all terms carefully before confirming your booking with Vnista Travels. Booking confirmation indicates acceptance of all terms mentioned below.

Booking Policy

• 40% advance payment is required to confirm the booking.

• Remaining balance must be paid before or at the start of the trip.

• All email conversations and confirmations form part of the service agreement.

Hotel and Accommodation Terms

• Deluxe facilities are not available in Kedarnath due to high altitude conditions. Basic accommodation with bed system is provided.

• Valid photo ID proof is mandatory at hotel check-in for all Indian and foreign guests.

• Accepted ID proofs include Passport, Visa, Voter ID, Driving License, and Aadhaar Card.

• Hotels, camps, guest houses, or ashrams may deny stay without valid identification. Vnista Travels will not be responsible for such cases.

• Standard hotel check-in time is 14:00 hrs and check-out time is 11:00 hrs.

• Early check-in or late check-out is subject to availability and additional charges.

Meals Policy

• Meals included in packages are served on buffet, fixed menu, or meal credit basis.

• Menu selection is decided by hotel management.

• Items outside included meals will be charged directly to guests.

• Room service or packed meals may carry additional charges.

• In Chardham regions, mainly North Indian meals or thali systems are provided.

Meal Timings (Approximate):

• Breakfast: 07:00 AM – 09:00 AM

• Dinner: 07:00 PM – 10:00 PM

Room and Hotel Facilities

• Extra beds may be rollaway beds or mattresses depending on hotel policy.

• Many hill area hotels may not provide AC, lift, power backup, or strong WiFi.

• Room heaters and WiFi services may be chargeable.

• Hotel standards in Chardham areas differ from city hotels due to terrain and seasonal operations.

Travel and Transport Terms

• Drivers operate for a maximum of 12 hours daily unless pre-arranged.

• AC may not function in hilly regions or parked vehicles.

• Drivers will not enter no-entry zones or unsafe roads.

• Pick-up and drop will be from one fixed location unless agreed in advance.

• Additional sightseeing or route changes must be informed beforehand.

In case of vehicle breakdown, an alternate vehicle will be arranged as soon as possible.

General Travel Conditions

• Guests must take care of personal belongings. The company is not responsible for loss or theft.

• Travelers are considered medically fit unless informed otherwise.

• Hotel vouchers and driver details are usually shared one day prior to departure.

• Some destinations may require local transport at additional cost due to parking or vehicle restrictions.

• No refund will be given for missed sightseeing, unused meals, or unused services.

Force Majeure

Vnista Travels shall not be responsible for delays, changes, or expenses caused by:

• Weather conditions

• Natural disasters

• Landslides or road closures

• Political unrest

• Transport breakdowns

• Government restrictions

• Flight or route cancellations

Liability Disclaimer

• Vnista Travels is not responsible for injury, accident, illness, death, or loss of property during the tour.

• Services may be modified without prior notice due to operational requirements.

• All disputes are subject to the jurisdiction of courts located in Haridwar, Uttarakhand, India.

Kedarnath Helicopter Booking Terms

• Valid ID and biometric registration are mandatory.

• Helicopter tickets are booked subject to availability from Phata, Sirsi, or Guptkashi helipads.

• Reporting time must be strictly followed; no refund for late arrival.

• Flights depend entirely on weather and aviation authority clearance.

• Only helicopter ticket cost will be refunded if flights are cancelled due to weather.

• Same-day return passengers get limited darshan time.

• Passenger weight above 80 kg may attract additional charges as per aviation policy.

• Maximum baggage allowed: 2 kg per passenger.

• Children above 2 years require full ticket.

Helicopter Cancellation Policy